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General Terms and Conditions

Subject of the contract

These General Terms and Conditions govern the legal relationship between you and the Sporthotel Pontresina. The reservation or order confirmation, which will be sent to you by e-mail, fax or post, serves as the basis.

Applicable law and jurisdiction

The legal relationship between you and the Sporthotel Pontresina is governed by Swiss law. Jurisdiction is Samedan GR.

Arrival and departure

The rooms are ready for you on your arrival day from 15:00 (Fr, Sa & So 16:00) to 22:00 and have to be vacated by 11:00 on departure day. For the use of the spa or for showering / changing after a day of sport, there are showers available on each floor.

Appartments are ready to move in at 17:00 on arrival day.

Cancellation fees

We accept cancellations only in written form. Any cancellation has to be reconfirmed by us in writing. Our cancellation policy corresponds to the Swiss Code of Obligations (Art. 160).

Hotel rooms and suites: 15 days before arrival: no costs
Flats: 60 days before arrival: no costs

Later cancellation: 100% of the costs on the basis room / breakfast
Earlier departure / late arrival: 100% of the costs on the basis room / breakfast (unless other conditions have been confirmed in writing, in which case they will be applied).

Please note the cancellation deadlines for Christmas/New Year according to your confirmation. Here 60 days before arrival apply.

«Non-cancellable rate»: 100% charge. It is not possible to postpone the reservation.

To protect you and us from expenses, we recommend the ELVIA cancellation insurance. This inexpensive cancellation insurance costs 3% of the price of the stay and covers all cancellation costs in case of accident, illness, or death in the family! Learn more:

Damage in general

Damages will be repaired by the local craftsman. These costs will be passed on 1:1.

Damage (dogs)

If your four-legged friend has a mishap in the room or if the room is excessively dirty, we take the liberty of charging CHF 100 for the corresponding cleaning work. Damage will be repaired by the local craftsman. These costs will be passed on 1:1.

Hotel ski pass

  • If you book one night ore more, you are eligible to purchase the hotel ski pass for CHF 47.00 per day for the entire stay
  • Basic price is the list price
  • Cannot be combined with holiday packages
  • The ski pass is issued for the entire stay
  • A deposit of CHF 10.00 is due per ski pass
  • In case of loss of ski pass CHF 10.00 will be charged
  • Cancellation of the ski pass during the stay is not possible
  • Refund for unused ski days shall not be granted
  • Is case of accident or illness return of the ski pass and presentation of a medical certificate of a local doctor CHF 45.00 per unused day of skiing will be refunded

Information & changes

The information in the present price list is in CHF and up to date. It replaces all previous publications. Misprints reserved.

Liability / duty of diligence

The guest has to handle the hotel room with the utmost care. Resulting damage has to be compensated by the guest or his/her company. The hotel accepts no liability for theft, etc. and with respect to third-party services.

Lost property

Anything that has been left lying around and can be sent by letter post, we will send to our guests without being asked. Free of charge. If a package is needed, we will notify the guest and ask him/her if we may deliver it for a fee.

Non smoking rooms

Smoking in the rooms is strictly forbidden. In case of smoking a room, a fine of CHF 400 will be charged for cleaning.


For packages, it is not possible to choose from the various restaurants. No credit will be given for meals not taken.


Cash or cash advance, EC-direct (CH), Twint, Maestro or other credit card.
Prices subject to change. All Euro prices at the current rate.

Banking details: Banca Popolare di Sondrio (Suisse), 6901 Lugano / Suc. St. Moritz, IBAN: CH03 0825 2020 8887 C000 C / SWIFT/BIC: POSOCH22

Regular guests

(see regular guest programme)

Underground car park/charging stations

We charge a basic fee for the use of the underground car park.
There are 5 charging stations available for our guests. The charged kWh price is displayed before the charging process.

Value added tax

VAT is included in the price.